Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to fee payments made to Vidyarthi Sahayyak Samiti Warora through the online portal at https://dnyanda.ac.in using Razorpay or other authorised payment methods.

This policy is published in accordance with Razorpay merchant requirements and consumer protection principles. It should be read together with our Payment Policy and Terms of Service.

2. General Principles

• School fees, deposits, and charges are levied as per the Institution's published fee structure, prospectus, and circulars for the relevant academic year.
• Online payments are credited to the student account upon successful confirmation from the payment gateway.
• A digital receipt is generated in the portal and/or sent to the registered email/WhatsApp where configured.

3. Refund Eligibility

Refunds are considered only in the circumstances below and subject to management approval and documentary verification:

• Duplicate payment for the same fee head and period (excess amount refunded after reconciliation).
• Failed transaction where amount was debited but fee was not credited (subject to bank/gateway confirmation).
• Withdrawal of admission before the cut-off date defined in the admission policy (pro-rata rules apply).
• Fee revision or waiver approved in writing by authorised administration.
• Any other circumstance explicitly approved by the Institution in writing.

4. Non-Refundable Items

Unless expressly stated otherwise in writing by the Institution, the following are typically non-refundable:

• Registration / admission processing fees once application processing has commenced.
• Examination or board fees already remitted to external bodies.
• Consumables, uniforms, transport, or activity charges for services already availed.
• Late payment penalties or administrative charges.
• Third-party payment gateway charges retained by banks or Razorpay where non-recoverable.

5. Refund Process & Timelines

• Submit a written refund request to dnyanda@vss.ac with student name, admission number, transaction ID, payment date, amount, and reason.
• Approved refunds are initiated to the original payment method where possible, or by NEFT/account transfer to the fee payer's verified bank account.
• Refunds are typically processed within 7–14 working days after approval. Bank/gateway settlement may take additional time per RBI and Razorpay timelines.
• You will receive confirmation when the refund is initiated.

6. Cancellation of Online Payment Attempts

If you cancel a payment before completion on the Razorpay checkout page, no charge is made. If a payment fails, any temporary authorisation hold is released per your bank's policy — contact your bank if funds appear blocked beyond 5–7 working days.

7. Chargebacks & Disputes

Unauthorised chargebacks without prior contact may delay student services while the dispute is investigated. We encourage parents to contact dnyanda@vss.ac or +91 78218 36236 first — most issues are resolved faster through the Institution than through card disputes.

Fraudulent chargeback claims may be reported to relevant authorities and may affect continued portal access.

8. Contact

Vidyarthi Sahayyak Samiti Warora · Satefal, Hinganghat · dnyanda@vss.ac · +91 78218 36236

Effective date: 28 June 2026 · Version 1.0